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Will my food be hot or cold when I pick it up?
Most catering items are prepared fresh and may be packed chilled or ready-to-serve depending on the item; any reheating or serving instructions will be provided with your order when applicable. This is one of the reasons why we ask about your contact information being updated.
Why is it necessary to provide your most up-to-date contact information?
Keeping your contact details current helps deliver exactly the service you expect. When your name, phone number, and email are accurate, it is easy to confirm order details, send updates, and resolve any questions quickly.
How do I pay for my catering order?
Payment is usually completed online after confirming the order; shortly you will receive a link to pay online.
When can I confirm the details of the catering order I placed for later pickup?
If your order is placed during business hours, you will receive a response within 1 hour. If your order is placed outside business hours, you will be contacted at the start of the next working shift.
What is your timing/opening hours?
Hours:
Monday 7 AM–10 PM
Tuesday 7 AM–10 PM
Wednesday 7 AM–10 PM
Thursday 7 AM–10 PM
Friday 7 AM–10 PM
Saturday 7 AM–10 PM
Sunday 7 AM–10 PM
US main holidays: for many, you need to call to make sure we are open.
What should I do if there is a problem with my order?
If any item is missing, incorrect, or not as expected, contact the store as soon as possible with your order information so they can correct the issue and make it right.
How far in advance should I place my catering order?
It is recommended to place catering orders at least 24–48 hours before your pickup time, especially for large orders, so everything can be prepared fresh and on time.
How does pickup work on the day of my order?
Arrive at your selected pickup time and check in with the catering or service counter; staff will locate your order, review it with you, and help you get everything to your vehicle if needed.
What if I am running late for my pickup?
Your order is typically held until close of business; if you are delayed, contact the store so they are aware of your new estimated pickup time.
How do I place a catering order online?
Choose your items from the menu, select your pickup date and time, fill in your contact details, and submit your order through the online form. You will receive a confirmation once the order is reviewed.
Is everything (the meals and menu items) available all the time?
We are doing our best to make it available as much as we can. But remember, everything here is pre-ordering.
What is your store location?
10303 Metcalf Ave, Overland Park, KS 66212
Can I change or cancel my order after submitting it?
Orders can typically be changed or canceled up to 1 day before the scheduled pickup time; contact the store directly as soon as possible with your order details to request any changes. and send us a message with your contact information and order details at online live chat. Whichever source we see first, we will contact you and make a confirmation to cancel the order.
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